Box Office: 604.629.VTIX
Box Office: 604.629.8849

Privacy Policy

At we understand that your personal information and privacy is important to you. We make every effort to endure that the information you share with us is recorded accurately, retained securely, and used only according to your wishes as you have communicated them to us.

Collection of Information collects personal information (such as address or ticket history) only from ticket-buyers and others who have actively shown or are likely to show an interest in the Company. We sometimes have more detailed information from patrons who have been dedicated and long-term supporters of, for example seating preference, the names of members of their family, business addresses and special interests. This information is collected by a variety of methods ? phone, fax, mail, on-line or in person.


Individuals will be informed about the purposes for which their information will be used.


Use of Information uses personal information to better serve our guests and to expand our community of support. Primarily, this includes:


  1. Mailings (by post or electronic) and phone calls to provide information about tickets, events and donations
  2. Mailings (by post or electronic) and phone calls to thank supporters, fulfill subscriber and donor benefits and issue tax receipts
  3. Mailings (by post or electronic) or phone calls to invite supporters to special events
  4. Phone calls to sell subscriptions, tickets and solicit donations
  5. Service phone calls and e-mails does not sell, rent, or trade personal patron information to any commercial businesses. We share our mailing lists with the Arts Club Theatre Company – a not-for-profit registered charity.

Storage of Information

Personal information is stored in our database on a secure server and in hard copy files. Only authorized personnel have access to this information. Depending on the sensitivity of the information uses appropriate security measures to protect the information. The measures may include, for example, the physical security of offices, and electronic security measures such as passwords, encryption and personal identification.



We do our best to ensure that all personal information that you have supplied is recorded accurately. If you notice any errors in our correspondence or if your personal information changes, please contact our box office at 604.687.1644 to update your file.


If you do not wish to be contacted by:


Phone: 604.687.1644
Mail: 1585 Johnston Street, Vancouver, BC V6H 3R9
E-mail:  indicating the e-mail address you'd like removed on the subject line.

Please be aware that our Privacy Policy is still evolving and may be updated at any time. Please check our website or call contact our box office for the most recent information. guests are asked to direct any questions or concerns regarding this privacy policy in writing to the Privacy Officer at 604.687.5315 or

Website Security's web site is housed on a secure servers to ensure that every transaction you make on our web site will be secure.

We keep your personal information protected through the use of industry leading encryption technology. We do this with the protocol known as Secure Sockets Layer or SSL. It works with your browser by encrypting the transmitted data in a way that makes it virtually impossible for anyone to decode.  This web site is secured using a Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. 

How do you know if you have a secure connection?

The easiest way to tell whether or not you're in a secure area is to look in the lower frame of your browser for the little lock symbol.

Another way to know if you're in a secure area is to check the URL in your browser's address bar. You'll notice that the address to the left of the colon changes from "http:" to "https:" when you're on a secure connection.

If you would like further information, feel free to contact us at